FMRoof.com Privacy Policy

Last Updated: June 18, 2026

FMRoof.com (operated by Ferguson & Melvin, "FMRoof.com," "we," "us," or "our") takes the security and privacy of your personal information seriously. We will never sell, barter, or rent your personally identifiable information to any unauthorized third party. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, when we may share it, and how you can control it.

By visiting our website or providing your information to us, you agree to the practices described in this Privacy Policy. We may revise this policy from time to time; the date of the last revision appears above. Your continued use of our website and services after changes are posted constitutes your acceptance of those changes.

How We Gather Information From Users

How we collect and store information depends on the page you are visiting and the activities in which you elect to participate. For example, you may be asked to provide information when you register for access to certain portions of our site, request a feature such as a newsletter, request an estimate or inspection, schedule service, or make a purchase. We also collect information automatically through electronic tools such as cookies — for example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. You can set your browser to refuse cookies, though some portions of the site may then be unavailable.

What Personal Information We Collect

We collect and store information that you enter into this website or supply through our Customer Service Department. For example, when you create an account, request an estimate, schedule an inspection, or place an order, we may collect some or all of the following: name, billing address, shipping/service address, email address, telephone number (including mobile number), and payment information. We also collect anonymous information such as IP address, browser type, and site-usage data to operate and improve the site.

How We Use Your Information

We use the personal information we collect to provide the products and services you request, to process and schedule work, to send order, appointment, and project communications, to provide customer service, and — where you have not opted out — to tell you about offers, new services, and site features. We use your information only as permitted by law.

Phone Numbers and SMS/Text Messaging

If you provide your mobile number and opt in to receive text messages from FMRoof.com, we may send you SMS/MMS messages. Categories of text messages include:

- Appointment scheduling, confirmations, and updates

- Estimates and project/job communications

- Customer support and service notifications

- If you separately opt in to marketing, promotional offers and announcements

You provide your express opt-in consent to receive these messages when you submit your mobile number through a form on our website, in writing, verbally, or by texting us first. Marketing/promotional text messages require a separate opt-in, and consent to receive marketing texts is never a condition of purchasing any product or service. You may opt out of text messages at any time by replying STOP, and you can reply HELP for assistance. Message and data rates may apply. Full mobile messaging terms are described in our Terms of Service: https://lp.fmroof.com/fm-roofing-terms-and-conditions

How and When We Share Information

Except as described in this Privacy Policy, we do not sell, trade, or rent your personally identifiable information. We may share information with service providers and subcontractors ("vendors") who help us operate our business — for example, web hosting, customer support, and SMS/texting platforms — and those vendors may use your information only to provide services to us. We may also disclose information in response to a court order or when reasonably required by law, and user information may be transferred as part of a merger, acquisition, or sale of business assets.

SMS opt-in and consent carve-out: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Data Retention and Security

We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or de-identified. We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure.

Children

FMRoof.com does not knowingly collect or solicit personally identifiable information from children under 13. If we learn that we have collected information from a child under 13, we will delete it. If you believe we have any information from or about a child under 13, please contact us at the address below.

How to Contact Us About Privacy

Questions about this Privacy Policy, or requests regarding your personal information, should be directed to:

FMRoof.com (Ferguson & Melvin)

24307 Magic Mountain Pkwy #340, Valencia, CA 91355

Phone: (800) 974-7663

Email: fmi@fmroof.com

Office Hours: Mon–Fri, 9am–5pm PST

Changes to This Policy

FMRoof.com reserves the right to change this policy at any time. Please check this page periodically for changes. Information collected prior to a change will be handled under the policy in effect when it was collected.

Governing Law

This policy and the use of this site are governed by California law. Any dispute arising under this policy will first be submitted to mediation in Los Angeles, and if unresolved, to binding arbitration in Los Angeles under the rules of the American Arbitration Association.

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